Shipping + Return Policies:
Our business hours are from 9am to 5pm Arizona, Monday through Thursday. Most orders during normal business hours will ship within 24-48 hours and are sent via US Priority Mail or UPS Ground unless a different service (additional charge) is requested at the time of purchase.
We only ship to the 48 contiguous US states. Hawaii and Alaska customers please call for rates. International shipping not available at this time.
Standard Ground Rates
Orders $1 - $50........$7.95
Orders $51 - $100....$12.95
Call us at (888)551-0416 for faster shipping methods.
Estimated Delivery Times
Southwest 2 to 3 days
West Coast 2 to 3 days
Midwest 3 to 5 days
Southeast 5 to 7 days
East Coast 5 to 7 days
Saturday, Sunday and holidays do not count as shipping days.
Products purchased directly from Animal Essentials may be returned for credit or replacement within thirty (30) days of customer receipt with no questions asked if the product HAS NOT been opened, the safety seal remains intact, and the product remains in saleable condition. All other returns must be pre-authorized.
Return postage must be prepaid; postage collect packages will be denied.
All products NOT purchased directly through Animal Essentials must be returned to the original point of purchase: retail store, catalog, or online retailer.Please note that most retailers will require proof of purchase for product to be eligible for return, and that return policies may vary by store.
To preauthorize a return, please call us at (888) 551-0416 or email to firstname.lastname@example.org.