Shipping + Return Policies:
Most orders ship within 24-48 hours and are shipped via US Priority Mail or UPS Ground unless a different service (additional charge) is requested at the time of purchase.
We only ship to the 48 contiguous US states. Hawaii and Alaska customers please call for rates. International shipping not available at this time.
Standard Ground Rates
Orders $1 - $50........$7.95
Orders $51 - $100....$12.95
Call us at (888)551-0416 for faster shipping methods.
Estimated Delivery Times
Southwest 2 to 3 days
West Coast 2 to 3 days
Midwest 3 to 5 days
Southeast 5 to 7 days
East Coast 5 to 7 days
Saturday, Sunday and holidays do not count as shipping days.
Products purchased directly from Animal Essentials come with a 30 day satisfaction guarantee. You can return the unused product for a replacement or a credit. For return authorization and information please call us at (888) 551-0416. Return postage is the responsibility of customer. Full postage must be prepaid; postage collect packages will be denied.
All products NOT purchased directly through Animal Essentials must be returned to the original point of purchase: retail store, catalog, or online retailer.Please note that most retailers require a receipt and/or proof of purchase for product to be eligible for return.Store refund policies may vary by store.